Lifetime Limited Warranty
Guarantees the frame, platform, and hinges of your Mattress Masseuse product against defects in material and workmanship for as long as you, the original purchaser, own the product, or for five years after the model is discontinued. See our Return Policy for instructions on returning your item to us.
The face cradle cushion is warranted for one year from original date of purchase. The cork spacers are warranted for 6 months from original date of purchase. Send the part that needs replacement/repair, along with proof of purchase, to the address shown above. Parts will not be replaced/repaired without proof of purchase. Provide your name, email, mailing address, and an explanation of the problem.
This warranty does not cover damage caused by misuse, accidents, or neglect, which includes tears in the upholstery and damage caused by harsh chemical-based cleaners. This warranty is limited to product repair or replacement, at Mattress Masseuse LLC’s sole discretion.
You are responsible for shipping the product back to the factory for any warranty claim. Mattress Masseuse LLC will return the warranted product, shipping prepaid, to the customer in the continental USA. International customers are responsible for all shipping charges (inbound and outbound), as well as any applicable duties and taxes.